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Política de privacidad

Pulltap's Privacy Policy

Your privacy is important to Pulltap’s. For this reason, we have created a Privacy Policy that describes how your information is collected, used, disclosed, transferred and stored. In addition to this Privacy Policy, we provide details on how we use any information you may send us and on the privacy with which it is handled whenever we request your personal data during the process of acquiring certain products or services.

I. PRIVACY POLICY AND DATA PROTECTION

In accordance with current legislation, Pulltap’s undertakes to adopt all the technical and organisational measures necessary to ensure a level of security appropriate to the risks involved with the data collected.

Legal basis for this Privacy Policy

This Privacy Policy conforms to Spanish and European Union laws governing the protection of personal data collected via the Internet. Specifically, it conforms to the following laws:

  • Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, otherwise known as the General Data Protection Regulation (GDPR).
  • Spanish Data Protection Act 15/1999 of 13 December, (LOPD, by its Spanish initials). 
  • Royal Decree 1720/2007 of December 21 by which the implementing provisions of the LOPD are approved (RDLOPD, by its Spanish initials).
  • Law 34/2002 of 11 July on Information Society Services and E-Commerce (LSSI-CE, by its Spanish initials).

Identidad del responsable del tratamiento de los datos personales

The controller of the personal data collected is: PULLTAP’S, S.L., holder of tax identification number B60716669 and recorded in the Companies Register of Barcelona, Volume 27774, Page B 123415, Entry 1.

Contact details:

Address: Francesc Eiximenis nº 10 , 08205-SABADELL (BARCELONA)

Contact email address: pull@pulltaps.com

Data Protection Officer (DPO)

The Data Protection Officer (DPO) is responsible for overseeing compliance with the data protection laws to which Pulltap’s is subject. Users can contact the DPO designated by the data controller by using the following contact details:

Contact email address: pull@pulltaps.com

Personal data collection

The personal data collected by Pulltap’s via the forms provided on the pages of its website will be entered into a database under the responsibility of the data controller for the purpose of facilitating, streamlining and fulfilling the commitments established between Pulltap’s and its users, managing the relationship established by means of the forms completed and submitted by users, or dealing with any requests or queries made by users.

Principles relating to processing of personal data

The processing of users’ personal data is subject to the following principles contained in Article 5 of the GDPR:

  • Principle of lawfulness, fairness and transparency – Users will at all times be provided with fully transparent information stating the purpose for which their personal data is collected prior to the request for their consent.
  • Principle of purpose limitation – Personal data will be collected for specific, explicit and lawful purposes.
  • Principle of data minimisation – Only the personal data strictly necessary for the purposes for which it is processed will be collected.
  • Principle of accuracy – Personal data must be accurate and kept up to date at all times.
  • Principle of storage limitation – Personal data will only be stored in such a way as to allow users to be identified for no longer than is necessary for the purposes for which it is processed.
  • Principle of integrity and confidentiality – Personal data will be processed in such a way as to guarantee its security and confidentiality.
  • Principle of proactive accountability – The data controller will be responsible for ensuring the compliance with the previously stated principles.

Categorías de datos personales

Las categorías de datos que se tratan en Pulltap’s son únicamente datos identificativos. En ningún caso, se tratan categorías especiales de datos personales en el sentido del artículo 9 del RGPD.

Legal basis for processing of personal data

The legal basis for the processing of personal data is the users’ consent. Pulltap’s undertakes to obtain users’ explicit and verifiable consent for the processing of their personal data for one or more specific purposes.

Users have the right to withdraw their consent at any time. Consent will be as easy to withdraw as it is to give. As a general rule, withdrawal of consent will not affect use of the website.

Whenever users are obligated or able to provide their personal data via forms in order to submit queries, request information or for reasons related to the website content, they will be informed of the compulsory nature of certain forms because they are essential for the correct execution of the operation to be performed.

Personal data storage period

Personal data will only be stored for as long as is necessary to fulfil the purposes for which it is processed, or, in any case, until the user requests its erasure.

Personal data recipients

Users’ personal data will not be shared with third parties.

In any case, at the time when their personal data is collected, users will be informed of the recipients or categories of recipients of the personal data.

Children’s personal data

In accordance with Articles 8 of the GDPR and 13 of the RDLOPD, only children aged 14 and above are legally permitted to provide their consent for the processing of their data by Pulltap’s. If the child is under the age of 14, the consent of their parents or guardians will be required in order to process their personal data, and this processing will only be considered lawful to the extent to which it has been authorised.

Personal data integrity and security

Pulltap’s undertakes to adopt all the technical and organisational measured necessary to ensure a level of security appropriate to the risks involved with the data collected in order to guarantee the security of the personal data and to prevent the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, the personal data transmitted, stored or otherwise processed.

The website has been issued with a Secure Sockets Layer (SSL) certificate, which ensures that personal data is transferred securely and confidentially when data is transferred between the server and users, and that it is fully encrypted between users and the server.

Nonetheless, because Pulltap’s is unable to guarantee the impregnability of the Internet or the total absence of hackers or other individuals who fraudulently access personal data, the data controller undertakes to notify users without undue delay should a personal data breach occur that is likely to entail a high risk to the rights and freedoms of individuals. In accordance with Article 4 of the GDPR, ‘personal data breach’ means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed.

Personal data will be treated as confidential by the data controller, who undertakes to notify the user and guarantee by means of a legal or contractual obligation that this confidentiality will be observed by their employees and associates, and by any individual to whom access to this information is granted.

Individual rights regarding processing of personal data

Pulltap’s, through its data controller, is obliged to guarantee the exercise of the following rights provided for by the GDPR:

  • Right of access. This refers to the right users have of obtaining, among others, confirmation of whether or not their personal data is being processed by Pulltap’s, information on the specific personal data and the processing that may be or has been performed, and the available information on the source of the data and the recipients of any disclosure made or to be made.
  • Right to rectification. This refers to the right users have of modifying their personal data that may be inaccurate or incomplete, depending on the purposes for its processing.
  • Right to erasure, also known as the ‘right to be forgotten’. This refers to the right users have, provided there are no overriding legal grounds to the contrary, to have their data erased where it is no longer necessary for the purpose for which it was collected or processed; where users have withdrawn their consent to processing and there are no longer any legal grounds for this action; where users object to processing and there are no other legal grounds to allow it to continue; where their personal data has been unlawfully processed; where their personal data must be erased in order to comply with a legal obligation; and where personal data has been collected in relation to the offer of information society services to a child under the age of 14. In addition to erasing the data, and taking into account the available technology and the cost of its application, the data controller must take all reasonable steps to inform other controllers who are processing the personal data of the user’s request to erase any links to their data.
  • Right to restriction of processing. This refers to the right users have of restricting the processing of their personal data. Users have the right to restrict the processing of their personal data where they contest the accuracy of the data; where the processing is unlawful; where the data controller no longer needs the personal data, but the user requires it for the purpose of a legal claim; and where the user has objected to its processing.
  • Right to data portability. Where processing of personal data is carried out by automated means, users have the right to obtain their personal data from a data controller in a structured, commonly used and machine-readable format, and to transmit these data to another data controller of their choosing. Where such transmission is technically feasible, the data controller is obliged to transmit these data directly to another data controller.
  • Right to object. This refers to the right users have to object to the processing of their personal data and to request that Pulltap’s ceases to process them.
  • Right to not be subject to a decision based solely on automated processing, including profiling: This refers to the right users have of not being subject to a decision.

Users may exercise their rights by means of a written notification addressed to the data controller with the reference ‘GDPR – www.pulltaps.com’, specifying:

  • Their name, surname and a photocopy of their national identification document. Where representation is permitted, the identification of the person acting on the user’s behalf is required by the same means, in addition to a document accrediting such representation. The national identification document may be replaced by any other legally valid means of accrediting identity.
  • Request with the specific reasons for the action required or information to be accessed. 
  • Address for notification purposes.
  • Date and signature.
  • Any documentation supporting the request.

This request and all additional documentation should be sent to the following postal address and/or email address:

Postal address: Pulltap’s, S.L., C/ Francesc Eiximenis, 10, 08205 Sabadell (Barcelona), Spain

Contact email address: pull@pulltaps.com

Links to third-party websites

The website may include hyperlinks, or links, that allow access to third-party websites that are external to the Pulltap’s website and, therefore, not operated by Pulltap’s. The owners of those websites will have their own data protection policies, and they will be the controllers, in each case, of their own databases and privacy practices.

Lodging complaints with the supervisory authority

Should users believe that the way their personal data is being processed poses a problem or infringes current legislation, they have the right to effective legal protection and, in particular, to submit a complaint to a supervisory authority in the country where they habitually reside or work, or the place where the alleged infraction took place. In the case of Spain, the supervisory authority is the Agencia Española de Protección de Datos (Spanish Data Protection Agency), whose website is http:/www.aepd.es.

II. COOKIES POLICY

Access to this website may involve the use of cookies. Cookies are small text files that are stored on the browser used by each user – on the different devices used for this purpose – so that the server can remember particular bits of information which can subsequently only be read by the server that installed them. Cookies facilitate navigation of the website and provide a user-friendly experience without harming the device.

The information collected by cookies can include the date and time of visits to the website, the web pages viewed, the time spent on the website, and websites visited before and afterwards. However, no cookie can allow the website to contact users via a telephone number or any other means of personal contact. No cookie can extract information from users’ hard drive or steal personal information. The only way in which users’ private information can form part of a cookie file is when a user personally submits this information to the server.

Cookies that allow an individual to be identified are considered personal data. As such, they are subject to the application of the previously described Privacy Policy. In this sense, consent will be required for their use. This consent must be freely given, which means that it must be provided via a clear affirmative (opt-in) action prior to initial processing, and it must be documented and capable of being withdrawn

Third-party cookies

These are cookies used and managed by external entities that provide Pulltap’s with the services it requests for the purpose of improving the website and the user experience when navigating the website. The main purposes of the use of third-party cookies are to obtain visitor statistics and to analyse information regarding browsing habits, which means how users interact with the website.

The information collected refers to such aspects as number of pages visited, language preference, users’ IP address location, the number of users accessing the website, the frequency and repetition of visits, the time spent during each visit, the browser used, and the operator or type of device used to visit the website. This information is used to improve the website and detect new needs in order to offer users the optimal content and/or service. In all cases, this information is collected anonymously, and trend reports are compiled for the website without identifying individual users.

You can find more information on cookies and privacy, and consult the description of the types of cookies used, their main characteristics, expiry, etc., at the following link(s):

https://developers.google.com/analytics/devguides/collection/gtagjs/cookie-usage

The entity or entities entrusted with installing cookies can transfer this information to third parties whenever obligated by law or when a third party processes this information for those entities.

Social media cookies

Pulltap’s incorporates social media plugins that allow these platforms to be accessed from the website. For this reason, social media cookies may be stored on users’ browsers. The owners of those social media platforms will have their own data protection and cookies policies, and they will be the respective controllers of their own databases and privacy practices. Users should consult these for information on such cookies and, where applicable, the processing of their personal data. These privacy and/or cookies policies can be consulted for information purposes only at:

Facebook and Instagram: https://www.facebook.com/policies/cookies/

Deshabilitar, rechazar y eliminar cookies

El Usuario puede deshabilitar, rechazar y eliminar las cookies —total o parcialmente— instaladas en su dispositivo mediante la configuración de su navegador (entre los que se encuentran, por ejemplo, Chrome, Firefox, Safari, Edge, u Opera). En este sentido, los procedimientos para rechazar y eliminar las cookies pueden diferir de un navegador de Internet a otro. En consecuencia, el Usuario debe acudir a las instrucciones facilitadas por el propio navegador de Internet que esté utilizando. En el supuesto de que rechace el uso de cookies —total o parcialmente— podrá seguir usando el Sitio Web, si bien podrá tener limitada la utilización de algunas de las prestaciones del mismo.

III. ACEPTACIÓN Y CAMBIOS EN ESTA POLÍTICA DE PRIVACIDAD

Users are required to read and agree with the conditions regarding the protection of personal data contained in these Privacy and Cookies Policies, and accept the processing of their personal data in order to allow the data controller to proceed with the processing by the means, and for the period and purposes indicated. The use of this website implies acceptance of the Privacy and Cookie Policies.

Pulltap’s reserves the right to modify its Privacy and Cookies Policies according to its own needs or in accordance with changes to the law, legal precedent or the practices of the Spanish Data Protection Agency. Users will be explicitly notified of any changes or updates made to these Privacy and Cookies Policies.

These Privacy and Cookies Policies were updated on 1 June 2018 in order to adapt to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, otherwise known as the General Data Protection Regulation (GDPR).

Pulltap's shipping, cancelation and return policies

I. Shipping policy

1. Shipment of the package

Generally, orders are dispatched within the next 24-48 hours after receiving the payment, using couriers like Correos (USPS, Royal Mail, etc), GLS or Fedex depending on the country of destination. In any case, we do provide customers with a tracking code so they can check the status of their delivery.

For customized products, delivery time may be longer as these items are made specifically for the customer, and manufacturing, assembly and customization times depend on the material in stock.

We currently have stock of all our products, with the possibility of delivery

We currently have stock for all our products, with the possibility of delivery within 24 - 48 hours plus shipping time, depending on the country of destination. In case the requested product is not available, we will do our best to find a satisfactory solution or delivery time for both parties.

Shipping costs include handling and packaging costs, as well as postal charges. Handling charges have a fixed price, while transport costs may vary according to the total weight of the package and the destination. We advise you to group all your items in the same order. It is not possible to invoice an order in one country and ship it to another. We are not responsible for any damage to your package after shipment, but we do our best to protect all fragile items.

All orders are checked before shipment to ensure the best quality and service. We deliver bulk orders in boxes of 30 x 30 x 15 cm, which weigh 17kg if full. For private customers the products are delivered in acetate (PET) boxes inside padded envelopes or small boxes.

All packages are shipped with the most economical option by default.

2. National Shipping

For peninsular Spain shipments we usually use GLS or MRW depending on which one we believe will offer the best service. These are sent within 24/48 hours. For non peninsular national shipments we generally use the registered letter service offered by Correos.

  • Peninsular Spain: For groupages we always use MRRW, while for private customers we use GLS as a general rule and MRW when we believe it is better for the destination. 24 - 48h service, with tracking and signature required to authenticate delivery.
  • Balearic Islands: We use the Correos "Carta Certificada" service. It usually takes 3 - 5 working days, has tracking and requires signature to authenticate delivery.
  • Canary Islands: We use the Correos "Carta Certificada" service, enclosing the commercial invoice so that it can pass through customs. It usually takes 3-5 working days, has tracking number and requires signature. Additional charges may occur.

For companies and customers purchasing large volumes, we generally use MRW as our courier.

Pulltap's is not responsible for any additional costs that may be incurred.

If the customer would like to use another courier or service, additional charges will apply. For other shipping options, please contact us at pull@pulltaps.com.

3. International Shipping

Depending on the destination country, Pulltap's uses various couriers:

  • Portugal: Shipments to Portugal are made with MRW's 24 - 48h service. This service offers tracking number and requires a signature to authenticate delivery.
  • Other countries within the European Union (France, Italy, Germany, Belgium, etc): For shipments to European Union countries we ship via GLS. It has tracking number and requires signature. Estimate: 3-5 working days
  • European countries outside the European Union (Switzerland, Norway, Monaco, etc): In these cases we use the Paq Light service of Correos to send the package by regular mail, so the customer receives it from their local post service. It has a tracking number and does not require a signature as it is delivered to the mailbox. Estimate: 5-7 working days.
  • United Kingdom: To send to UK we use the Paq Light or Registered Letter services of Correos, so it is delivered by Royal Mail to the customer. Both services have trackihng, theformer does not require signature while the later does  require signature to authenticate delivery. Estimate: 7-14 working days.
  • United States of America: For US deliveries we use Correos's Standard Package service. It has a tracking number and does not require a signature as it is delivered in the mailbox. Estimate: 7-14 working days.
  • Australia & Nueva Zelanda: For these two countries we use Fedex Express service. Tracking number and signature required. Estimate: +14 working days.
  • Rest of the world: As a general rule we use the Paq Light service of Correos. It has a tracking number and does not require a signature as it is delivered in the mailbox. Estimate: +14 working days.

For companies and customers purchasing large volumes, we generally use Fedex services via Fedex.

Pulltap's is not responsible for any additional costs that may be incurred.

If the customer would like to use another courier or service, additional charges will apply. For other shipping options, please ask us at pull@pulltaps.com.

4. Additional services

In case of closing a commercial order with proforma and previous payment in advance, it is possible to request without any commitment a quotation for express shipments and with full insurance. This option is available for national and international shipments.

For other services, please contact us directly at pull@pulltaps.com

II. Cancellation policy

The customer also has the right to cancel his order at any time, but only before shipment. In case of cancellation after shipment, a refund will have to be made.

For orders with customized items, it is not possible to cancel them once we have started the customization process.

To cancel, the customer only has to communicate it to Pulltap's by email to pull@pulltaps.com, indicating the order number and the reason for the cancellation.

In order to make the refund, Pulltap's will need the customer to provide us with their bank details so we can make the refund by bank transfer. In case the original payment was made through PayPal, Pulltap's will make the refund through this platform instead of by bank transfer. Refunds might take 24-48 hours.

III. Return policy

In compliance with current European Union (EU) regulations, customers have the right to return their order within 14 days of receiving it, for any reason. Pulltap's is not responsible for any shipping costs that may be incurred in the return process. Once the product is received by Pulltap's, the refund will be made within 24/48 hours.

After the 14 days period stipulated by the EU, Pulltap's only accepts returns of products with manufacturing defects. Pulltap's also does not accept returns of customized products.

In case of return, the steps to follow are:

  1. Notify Pulltap's, specifically writing the desire to make the return. You can do it by emailing pull@pulltaps.com, indicating the order number and the reason.
  2. Ship the products within 14 days of the notice following the instructions we will send via email.
  3. You will receive the refund from Pulltap's within 24 - 48h after we receive the returned package.

To make the refund, Pulltap's will need the customer to provide their bank details in order to make the refund by bank transfer. The waiting time for the refund to become effective will depend on the banks, but it shouln't take longer than 72h. In case the payment was made through PayPal, Pulltap's will make the refund through this platform instead of by bank transfer.

When Pulltap's receives the returned items, they will be analyzed to check their condition.